#4

4.  Choose a familiar Web Site, such as Dell, Amazon, and so on. Describe the order – to – cash process from the customer’s perspective as illustrated by that site.

               

The order-to-cash process

Ø  Build business value with order-to-cash solutions from Dell Services.

Ø  Manage costs of operations and administration

Ø  Cut length of cycle from order to application of cash

Ø  Gain insight into customers and increase satisfaction

Ø  Support internal controls and ensure compliance with Sarbanes-Oxley requirements

Ø  Choose the service level that’s right for your business

Minimizing costs and maximizing profits are fundamental to business success—yet relatively few enterprises consider their order-to-cash process a strategic priority when it comes to improving the bottom line. An ineffective order-to-cash process can rob an enterprise of available capital through:

Ø  High order-taking error rates

Ø  High order-fulfillment error rates

Ø  High DSO (days sales outstanding) rates

Ø  High cost of dispute resolutions

Ø  Inefficient / ineffective collection processes

Ø  Long-term losses due to customer defections

Dell Services Business Process Solutions can help  you achieve measurable results through:

Ø  F&A Process Assessments

Ø  F&A Process Outsourcing

Ø  Order-to-Cash Processing

Ø  Procure-to-Pay Processing

Ø  Imaging and Mailroom Operations

Ø  Global Transaction

Dell Services can rapidly transform your order-to-cash process to reduce transactional costs and shorten cycle times. Our expertise in business processes, our unique blend of onshore and offshore capabilities, and our commitment to proven technologies and best practices ensure the results you need through a relationship you can trust.

(http://www.dell.com/learn/us/en/19/business~solutions~brochures~en/documents~order-to-cash-processing-solutions-brochure.pdf)